Customer Service

Mix-Up in Mexico City—Three Keys to Stellar Customer Service

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September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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How To Transform Customers from Angry to Appreciative

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August 27, 2018
How To Transform Customers from Angry to Appreciative

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with...
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Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate...
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Five Ways to Show Your Customers Some Love

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February 10, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Email Etiquette — Increase Open Rates and Protect Your Reputation

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May 1, 2015
Email Etiquette — Increase Open Rates and Protect Your Reputation

Tweet According to a recent HubSpot blog post —the content of your email can positively or negatively impact your reputation. Consider this—if 93% of all daily communication is nonverbal according to Dr. Albert Mehrabian, author of Silent Messages, what does your email style really say about you? Meaning, when communicating face-to-face, your language only comprises 7%...
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Five Proven Paths to Happiness

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March 12, 2015
Five Proven Paths to Happiness

Tweet Last month, the world watched a freezing homeless man help stranded strangers in Colorado Springs, CO1. After a severe snowstorm hit, the altruistic man spent three hours pushing car after car up over a hill to ensure drivers arrived home safely, yet he himself has no home. Dale Carnegie said, “Happiness doesn’t depend...
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Under-Promise, Over-Deliver

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December 9, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming?...
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Following Through with Your Customers

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June 14, 2014
Following Through with Your Customers

Tweet Some companies are having a very difficult time trying to overcome the obstacles presented by the challenging state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves....
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5 Ingredients for Holiday Customer Service!

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November 15, 2013
5 Ingredients for Holiday Customer Service!

Tweet Customer service is one of the principal reasons we enjoy the Northwest like we do. Businesses and restaurants around the area usually offer pretty good service. In this still slower economy, service is the key differentiator against the competition for any retail and service business. As we head into the busy holiday season,...
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Tips for Providing Superb Customer Service

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November 7, 2012
Tips for Providing Superb Customer Service

Tweet If you think about it, there is no company out there that has complete market domination.  Where there is Coca Cola, there’s Pepsi.  Where there is Microsoft, there’s Apple.  Just about every single business has a competitor that may provide a competing product or service of equal value to the customer, and arguably...
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