Customer Service

Five Ways to Show Your Customers Some Love

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February 10, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Email Etiquette — Increase Open Rates and Protect Your Reputation

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May 1, 2015
Email Etiquette — Increase Open Rates and Protect Your Reputation

Tweet According to a recent HubSpot blog post —the content of your email can positively or negatively impact your reputation. Consider this—if 93% of all daily communication is nonverbal according to Dr. Albert Mehrabian, author of Silent Messages, what does your email style really say about you? Meaning, when communicating face-to-face, your language only comprises 7%...
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Five Proven Paths to Happiness

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March 12, 2015
Five Proven Paths to Happiness

Tweet Last month, the world watched a freezing homeless man help stranded strangers in Colorado Springs, CO1. After a severe snowstorm hit, the altruistic man spent three hours pushing car after car up over a hill to ensure drivers arrived home safely, yet he himself has no home. Dale Carnegie said, “Happiness doesn’t depend...
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Under-Promise, Over-Deliver

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December 9, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming?...
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Following Through with Your Customers

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June 14, 2014
Following Through with Your Customers

Tweet Some companies are having a very difficult time trying to overcome the obstacles presented by the challenging state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves....
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5 Ingredients for Holiday Customer Service!

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November 15, 2013
5 Ingredients for Holiday Customer Service!

Tweet Customer service is one of the principal reasons we enjoy the Northwest like we do. Businesses and restaurants around the area usually offer pretty good service. In this still slower economy, service is the key differentiator against the competition for any retail and service business. As we head into the busy holiday season,...
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Tips for Providing Superb Customer Service

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November 7, 2012
Tips for Providing Superb Customer Service

Tweet If you think about it, there is no company out there that has complete market domination.  Where there is Coca Cola, there’s Pepsi.  Where there is Microsoft, there’s Apple.  Just about every single business has a competitor that may provide a competing product or service of equal value to the customer, and arguably...
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