The Dale Carnegie business approach to interpersonal communication has now endured for over 100 years. During that time, millions of leaders and managers across the Northwest and the world have learned about strategies and have created both goals and objectives. Every aspect of Dale Carnegie Training is driven by only two ingredients: common sense and…
Category: Soft Skills
Mistakes Will Happen—Here’s How to Deal With Them
Knowing that mistakes are inevitable allows you to prepare yourself and your employees on how to deal with a problem when one arises. Because when they do, it is all about how everyone responds after the fact. With that said, below you will find four tips for dealing with mistakes. 1. Accept What Happened And…
The Power of a Warm Smile
In his book How to Develop Self Confidence & Influence People by Public Speaking, Dale Carnegie recounted the time we was writing about the life story of a certain New York banker for the American Magazine.Carnegie asked one of the banker’s friends to explain the reason for his success. No small amount of it, the…
7 Ingredients for Business Listening
During the hectic Washington business week on our best days, we are pretty good information gatherers seeking solutions and changing directions because we are listening well; on our worst days, we will tune others out, draw quick conclusions, and half listen to all the conversations we are a part of all day long. How can…